Employee paperwork driving HR teams mad

Nearly half of HR has to chase up staff to return forms

Nearly eight-in-ten (78 per cent) of HR managers are frustrated by the management of forms, according to a new survey.

The study of 250 HR decision-makers carried out by Bilendi, found that the biggest annoyances are having to chase people to sign and return forms (42 per cent), managers and employees holding on to documents (31 per cent) and forms getting lost (24 per cent).

The survey also found that HR staff considered themselves to be ignored by the rest of the organisation. Only a quarter believe that employees pay most attention to HR compared to direct managers (70 per cent), colleagues (44 per cent), office management (41 per cent) and finance (37 per cent).

HR teams believe employees stall signing because they can’t be bothered (40 per cent), it’s not a priority (35 per cent) and they forget about it (31 per cent). Contract fear is also slowing down HR processes, as a quarter agree that employees stall signing so they are not legally bound by the terms and conditions.

Tracking documents were also found to be a major problem for HR. Of those surveyed, the top excuse heard from employees to avoid returning documents was ‘I haven’t seen your email’. In addition, nearly half (46 per cent) of HR managers say they need to chase more than once for a form to be returned. Many will go to extreme lengths to overcome this document disdain, with 12 per cent saying they often resort to incentivising employees.

But  only 30 per cent of HR managers say they have used a digital document solution to simplify or speed up HR processes, and 31 per cent of HR managers say they do not have complete visibility of where HR forms are in the whole signing process.

Richard Langham, Head of the Adobe Document Cloud business for Europe, Middle East and Africa, said: “From recruiting, to hiring, to maintaining and eventually transitioning employees, there is an overwhelming amount of paperwork and manual processes for HR to deal with.

"Digitally transforming these processes allows HR departments to eradicate the frustrations they experience by simplifying their workflows, enabling them to have more time to focus on high-impact work”.

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