Sales & CRM

Alibaba mascot by tube station

Alibaba opens data centre in London

News
22 Oct, 2018
Bobby Hellard

Asian cloud computing giant has expanded its European footprint as it targets the financial sector

The four cloud skills that are key for the channel’s future

Advice
18 Oct, 2018
Virtual Clouds Esther Kezia Thorpe

What you need to learn to ensure a smooth transition to a cloud model

Google buys AI chatbot startup Onward

News
4 Oct, 2018
Clare Hopping

Onward's chatbot offers personalised responses to customer enquiries as well as product recommendations

Hand with cloud floating above, money in different currencies raining from it

Businesses can now sell products through Amazon Pay

News
28 Sep, 2018
Clare Hopping

Amazon Pay for Alexa Skills makes it easier for customers to buy products and services

Customer 360 on screen at Dreamforce 2018 event

Salesforce takes wraps off Customer 360 insight

News
25 Sep, 2018
Maggie Holland

New offering, which is part of the Customer Success platform, aims to provide holistic view of customer interactions

What to expect at Dreamforce 2018

In-depth
25 Sep, 2018
Maggie Holland

This week plays host to Salesforce's annual conference, but what can we expect to see and hear from the cloud giant?

HubSpot helps fast-growing businesses

HubSpot takes on fast-growing enterprises with platform boost

News
7 Sep, 2018
Clare Hopping

New integrations with Slack, machine learning and Goals reporting have been revealed

Marks and Spencer

Marks and Spencer selects Twilio chatbot over human customer service call centre operatives

Case Studies
20 Aug, 2018
Clare Hopping

The automated call routing solution has replaced the retail giant's legacy switchboard

A look at Duplex, Google's creepy AI chatbot

In-depth
9 Aug, 2018
David Crookes

Google can now use artificial intelligence to make phone calls on your behalf, but is it clever or alarming?

Three things we learned from SAP's latest cloud growth figures

Analysis
23 Jul, 2018
Joe Curtis

SAP hails financial success, but there are challenges ahead

G-Cloud 10 arrives with 3,500 suppliers

News
3 Jul, 2018
Joe Curtis

The framework's latest iteration adds 649 new vendors

Questions you still need to ask SAP about indirect access

Analysis
18 Jun, 2018
Joe Curtis

SAP believes it has solved customers' concerns around indirect access, but some unanswered questions remain

Google App Maker gives end users a low-code way to automate tasks

News
15 Jun, 2018
Joe Curtis

LoB users can build their own apps to fill holes missed by traditional CRM and HCM

Why GDPR creates a "vicious circle" for marketers

News
14 Jun, 2018
Rene Millman

Customers will control the forthcoming trust economy, predict Aprimo

London Thames

Salesforce plans to pump £1.9 billion into UK initiatives

News
13 Jun, 2018
Dale Walker

Five-year investment will include a second UK data centre

SAP reveals C/4 HANA, its bid to reinvent CRM

Analysis
6 Jun, 2018
Joe Curtis

ERP giant still can't convince major industries to buy its front-office tools over Salesforce's kit

Microsoft buys conversational AI startup Semantic Machines

News
21 May, 2018
Bobby Hellard

Machine learning firm to make Cortana and Azure Bot Services better at chatting

Salesforce appoints a data protection officer

News
15 May, 2018
Clare Hopping

CRM vendor also adds new GDPR-friendly features to platform

View from the airport: Citrix Synergy 2018

Opinion
14 May, 2018
Keumars Afifi-Sabet

Citrix's unified vision means it's positioned strongly in a competitive marketplace

UK Cloud Awards welcomes T-Systems sponsorship

Sponsored
14 May, 2018
Virtual Clouds

EY Foundation comes on board as formal charity partner