Contact Centre

Marks and Spencer

Marks and Spencer selects Twilio chatbot over human customer service call centre operatives

Case Studies
20 Aug, 2018
Clare Hopping

The automated call routing solution has replaced the retail giant's legacy switchboard

Amazon Connect opens up cheap, cloudy contact centres to everyone

News
29 Mar, 2017
Clare Hopping

The tool integrates with many other AWS services

How 4G and Wi-Fi are helping Doddle expand to 1,000 stores in 2017

Case Studies
14 Feb, 2017
Joe Curtis

Last mile parcel delivery service leverages partners and smarter data transfers

Ocado deploys email AI to improve customer service

News
13 Oct, 2016
Dale Walker

Emails to the company will now be handled by a machine learning programme

How Everbridge saved South Western Ambulance Service £80,000

Case Studies
30 Sep, 2016
Joe Curtis

Cloud communication platform helps trust improve incident response

Capgemini and Oracle launch cloud-based telco solution

News
23 Oct, 2015
Clare Hopping

Based on the Oracle Communications Rapid Offer Design and Order Delivery solution, the product will speed up telco customer service delivery

On-premise provider frustrations driving contact centres to the cloud

News
17 Mar, 2014
Rene Millman

Legacy systems fuelling demand for cloud offerings, survey finds

Figleaves implements cloud-based contact centre

News
29 May, 2012
Rene Millman

Intelecom cloud contact centre service covers essentials for lingerie supplier

Intelecom and Cloud9 Business Analytics partner to provide cloud-based contact centre services

News
4 May, 2012
James Stirling

Companies will work together to offer organisations integrated, secure call recording service in the cloud.

NewVoiceMedia gets accreditation to make contact centres secure

News
21 Feb, 2012
James Stirling

Pioneering cloud-based Contact Centre strives to assure customers of security and transparency