CRM

CRM makes up the largest component of the SaaS market – so there are plenty of companies falling over themselves to provide you with a hosted package.  Regardless of the size of your company, making your sales and customer service data available anywhere any time is attractive. As well as making sure you have the right customer details such as promised discounts at your fingertips, you can also track orders and opt for live chats.

Three things we learned from SAP's latest cloud growth figures

Analysis
23 Jul, 2018
Joe Curtis

SAP hails financial success, but there are challenges ahead

London Thames

Salesforce plans to pump £1.9 billion into UK initiatives

News
13 Jun, 2018
Dale Walker

Five-year investment will include a second UK data centre

SAP reveals C/4 HANA, its bid to reinvent CRM

Analysis
6 Jun, 2018
Joe Curtis

ERP giant still can't convince major industries to buy its front-office tools over Salesforce's kit

Salesforce appoints a data protection officer

News
15 May, 2018
Clare Hopping

CRM vendor also adds new GDPR-friendly features to platform

Best CRM apps

Best
8 Mar, 2018
Clare Hopping Aaron Lee

We round up the best Android, iOS and desktop CRM apps

Quark acquires Docurated in automation push

News
7 Dec, 2017
Clare Hopping

Sales teams will be able to send more relevant content to prospects, firms say

Google Slides vs Microsoft PowerPoint Online

Vs
23 Nov, 2017
Clare Hopping Rene Millman

Which online presentation tool will help close that deal?

Dreamforce 2017: What to expect

Opinion
6 Nov, 2017
Maggie Holland

It's the eve of Salesforce's annual conference, so what can you expect in the week ahead?

Salesforce launches Financial Services Cloud for retail banks

News
6 Oct, 2017
Clare Hopping

The cloud-based platform will build customer loyalty and break down internal silos

Marc Benioff credits "horrible" rivals for Salesforce success

News
24 Aug, 2017
Joe Curtis

CEO accuses competitors of abandoning CRM market

CRM and the cloud: Everything you need to know

News
10 Aug, 2017
Dale Walker Virtual Clouds

Can the cloud help enhance the relationship between customers and sales? We take a look at CRM in the cloud...

App & iTunes Store news: Apple makes it easier to discover content with redesigned App Store

News
6 Jun, 2017
Clare Hopping Aaron Lee

The UI now includes news about the latest app, interviews with developers and tips for using games and apps

Salesforce achieves net-zero carbon emissions

News
18 Apr, 2017
Clare Hopping

Green energy drive means CRM firm no longer relies on fossil fuels

IBM and Salesforce join forces to create hybrid AI

News
7 Mar, 2017
Dale Walker

Einstein and Watson combine to offer firms better insights about customers

Salesforce revenue grows 27%, as Benioff slams Brexit

News
1 Mar, 2017
Jane McCallion

Benioff: our financial results would have been even better if not for Brexit

Equinix offers direct, private access to Salesforce

News
17 Feb, 2017
Clare Hopping

Firm touts secure Salesforce connection at companies with stringent data protection needs

Salesforce adds Service Cloud Einstein to CRM cloud

News
15 Feb, 2017
Clare Hopping

Service aims to boost customer service and staff efficiency

Microsoft Dynamics 365 will be available from 1 November

News
12 Oct, 2016
Clare Hopping

The solution combines Microsoft's ERP and CRM offerings

Girl Scouts USA: Changing the world one cookie at a time

Case Studies
8 Oct, 2016
Maggie Holland

There's more to Girl Scouts than just selling cookies. And it starts and ends with the right cloud-based technologies...

Fusioo review

Reviews
16 Sep, 2016
Kat Orphanides

Can this customisable CRM and project management tool help your business?