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Google buys AI chatbot startup Onward

4 Oct, 2018
Clare Hopping

Onward's chatbot offers personalised responses to customer enquiries as well as product recommendations

A look at Duplex, Google's creepy AI chatbot

9 Aug, 2018
David Crookes

Google can now use artificial intelligence to make phone calls on your behalf, but is it clever or alarming?

Microsoft buys conversational AI startup Semantic Machines

21 May, 2018
Bobby Hellard

Machine learning firm to make Cortana and Azure Bot Services better at chatting

BT integrates Cisco Spark into collaboration platform

4 Jul, 2017
Clare Hopping

BT One Collaborate Spark works on iOS, specialist desktop and room-based collaboration devices

Best video conferencing services

26 May, 2017
Dale Walker Virtual Clouds

We round up the best free and paid-for cloud-based videoconferencing apps for mobile and desktop

IBM and Arthritis Research UK team up on support service

Case Studies
14 Mar, 2017
Clare Hopping

The IBM Watson-powered chatbot tool combines natural language output and support for arthritis sufferers

Skype kills Windows Phone support

20 Jul, 2016
Adam Shepherd Aaron Lee

Microsoft axes support for Windows Phone 8.1 and older Android models

Telegram adds the ability to edit sent messages

17 May, 2016
Nicholas Griffen

Telegram, commonly known as the rival of WhatsApp, added a feature that’s exclusive to their service

Best sales apps

17 Mar, 2016
Clare Hopping Aaron Lee

We round up the best Android, iOS and desktop sales apps to ensure your sales team is working to its best ability

Skype for Web now ready to call mobiles and landlines

15 Mar, 2016
Aaron Lee

Notifications also added to web version for IM and call alerts

Tor Project launches ultra-secure messaging service

30 Oct, 2015
Jane McCallion

Beta app promises more secure Facebook, IRC, Google Talk and more

Capgemini and Oracle launch cloud-based telco solution

23 Oct, 2015
Clare Hopping

Based on the Oracle Communications Rapid Offer Design and Order Delivery solution, the product will speed up telco customer service delivery

Facebook M brings virtual assistant to Messenger

27 Aug, 2015
Jane McCallion

Social network pitches AI-human hybrid against Siri and Cortana

Snapchat hackers post 100,000 explicit images online

13 Oct, 2014
Rene Millman

“The Snappening” sees thousand of pictures leaked by third party app

Dropbox acquires workplace chat firm Zulip

18 Mar, 2014
Jane McCallion

Cloud storage provider acquires startup, even though product still in beta

Salesforce gives Chatterbox makeover

6 Sep, 2013
Maggie Holland

What was Chatterbox becomes Salesforce Files, which is now in private beta testing

Citrix Logo

Citrix adds IM and video chat to Skype rival Podio

3 May, 2013
Jane McCallion

New features will help speed up projects and boost collaboration, company claims

Salesforce updates business social network Chatter

19 Mar, 2013
Maggie Holland

Cloud computing giant has added mobile device support to its Chatter product among other new features

Salesforce update adds real-time chat and screen sharing in the enterprise

22 May, 2012
Rene Millman

Popular Chatter platform gets two new updates to improve communications and information sharing.